This course applies for re-certification for TMA Five Diamond. Topics covered include effective communication strategies for operators in the Monitoring Center.
Modules include:• Effective Communication• Conflict Resolution Using Effective Team Communications• Strategies for Advanced Call Handling in the Monitoring Center• Monitoring Center Operator Code of Excellence
Operators must complete recertification training every three years to maintain their training credentials. A final examination with a passing score of 85% or higher is required for successful completion.